I have been employed by the University of Sunderland since 2012, as a Learning Technology Developer. Within this role I provide technical support for our VLE, e-Portfolio and classroom based technologies such as SMART Boards and voting systems.
I also provide training and pedagogical advise to academic staff around effective use of learning technologies in their teaching, promoting best practice at every opportunity. Training can vary between one-to-one sessions and large teaching teams. These sessions are organised in a variety of ways; upon request, as part of a large scale training programme, drop in sessions and proactively approaching our academics with a roaming support service. Whilst having a sound knowledge of most learning technologies, the key focus in my role within the university is based around the use of classroom and mobile technology. As this is my area of responsibility I maintain a blog, based on our intranet system, that recommends apps and software that can be used in the classroom.
I moved to the University from my post as e-Learning Co-ordinator at New College Durham. This was my first step into the world of Learning Technology. I spent around two and a half years at the college, when I first arrived I under took a large scale project to help train and support academic staff whilst they migrated from Blackboard 7 to Blackboard 9.1. I put together online training sessions as well as face to face sessions. From this point on I continued to support the academic staff to use the VLE and other learning technologies.
Prior to my move into my current profession I was employed by Orange (now EE), the telecommunications company. During my time there I was a customer service representative, starting out helping people with technical issues they had with their handsets. As time progressed I was moved into other areas such as billing, before eventually moving into a new team who were trained to handle all enquiry types. This role helped me develop customer support skills that have helped me when supporting academics who are having issues with some of the technologies our team provide.